Our Story
A Family Built on Care
Founded with heart, grown through purpose.
Step by Step Disability and Aged Care Support is a family-owned business founded by Anna, who began her journey working directly in the NDIS field as a support worker. Through her experience supporting participants and their families, she saw a gap in the market for care that felt more genuine, personal and consistent.
Anna wanted to create a service where people were truly listened to, respected and supported as individuals, and where families could feel confident knowing their loved ones were receiving reliable and compassionate care.
From that vision, Step by Step was created. What began with a passion for improving disability support has grown into a dedicated team providing a broad range of NDIS and aged care services.
Today, we provide supports including Support Coordination, Supported Independent Living, Therapeutic Supports, personal care, nursing and clinical support, care management, community access, transport, household assistance, respite and everyday living support.
As we continue to grow, our focus remains the same — building strong relationships, delivering person-centred support and helping people live with greater independence, confidence, choice and quality of life.
What We Stand For
Genuine Care
We listen deeply and respond with compassion — every person deserves support that feels real.
Reliability
Families trust us because we show up, follow through and stay consistent.
Person-Centred
Your goals, your choices, your life — we walk alongside you, not ahead of you.
Integrity
We do what we say, say what we mean, and hold ourselves to the highest standard of care.